Refund policy

Every saree at Ethnic Soul is a handwoven piece, made in limited numbers and inspected by hand before it is packed. Because each drape is unique and passes through few hands before yours, our return terms follow the practice of the handloom trade rather than mass-market retail. Please read this page before ordering.

Cancellations

You may cancel an order at any time before it has been dispatched, for a full refund. Write to ethnic0203@gmail.com or message us on WhatsApp at +91 93546 55110 with your order number.

Once an order has been dispatched it cannot be cancelled. If a saree has been altered, pre-stitched, fall-and-pico finished or customised to your request, it cannot be cancelled once that work has begun.

Returns and exchanges

Unstitched sarees may be returned within 7 days of delivery where the piece is:

• unworn, unwashed and unaltered;
• in its original packaging with all tags and the blouse piece intact;
• free of stains, perfume, marks or damage caused after delivery.

The following are not eligible for return or exchange:

• sarees that have been stitched, altered, or had fall and pico applied;
• items bought during a clearance or final-sale event;
• blouse pieces sold separately;
• pieces damaged through wear, washing or improper storage.

Damaged, defective or incorrect deliveries

If your parcel arrives visibly tampered with or opened, please refuse the delivery and tell us the same day.

If a saree reaches you damaged, defective, or is not the piece you ordered, email us within 48 hours of delivery at ethnic0203@gmail.com with your order number and clear photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at our cost. Claims made after 48 hours are difficult for us to verify with the courier and may not be accepted.

What to expect from a handwoven saree

Handloom is not machine work. Slight irregularities in the weave, small variations in zari, minor differences in length or width, and gentle shifts in colour between the photograph and the piece are characteristic of hand weaving and are not defects. Screen calibration also affects how colour appears online. These variations are part of what makes each saree individual and are not grounds for return.

How to start a return

1. Email ethnic0203@gmail.com or WhatsApp +91 93546 55110 within the eligible window, with your order number and photographs.
2. Wait for a written return authorisation from us. Parcels sent back without authorisation cannot be accepted.
3. Ship the saree back in its original packaging to the address we provide, using a trackable courier.
4. Once received and inspected, we will confirm the outcome by email.

Refunds

Approved refunds are issued to the original payment method within 7 to 10 business days of our receiving and inspecting the returned saree. Your bank or card issuer may take a few days more to show the credit.

Where a return is due to a fault on our side, we bear the return shipping. Where a return is for any other reason, return shipping is borne by you and the original shipping charge, if any, is not refunded. Payment gateway charges are non-refundable on cancelled prepaid orders.

Store credit is available as an alternative to a refund and is issued immediately on approval, with no deduction.

International returns

International orders follow the same eligibility rules. Return shipping, customs duties and any taxes on the returned parcel are the responsibility of the customer, in both directions. Duties already paid on the original delivery are not refundable, as they are levied by the destination country rather than by us.

Talk to us first

If something is not right with your order, message us before starting a return. Most issues are resolved faster over WhatsApp than through a formal process, and we would rather put it right than process a refund.

Ethnic Soul
Email: ethnic0203@gmail.com
WhatsApp: +91 93546 55110
Varanasi, Uttar Pradesh, India