Terms of service

These terms govern your use of ethnicsoul.online and any order you place with Ethnic Soul. By using the site or buying from us, you accept them.

Who we are

Ethnic Soul sells handwoven sarees and ethnic wear, and operates from Varanasi, Uttar Pradesh, India. You can reach us at ethnic0203@gmail.com or on WhatsApp at +91 93546 55110.

Using this site

You must be at least 18, or have the consent of a parent or guardian, to buy from us. You agree not to use the site for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to copy, scrape or republish its content or photographs without our written permission.

Products and descriptions

We describe each saree as accurately as we can. Because every piece is handwoven, small variations in weave, zari, measurement and colour are normal and are described in our return policy. Colours may also appear differently depending on your screen.

Product images are representative of the piece you will receive. Where a photograph shows styling, jewellery or accessories, those are not included unless the description says so.

Availability

Our sarees are made in limited numbers and many are one of a kind. Listing a product is not a guarantee that it is available. If a piece sells out after you order it, we will contact you and refund you in full.

Prices and payment

All prices are shown in Indian Rupees and include applicable Indian taxes unless stated otherwise. Prices may change at any time, but a change will never affect an order already placed and paid for.

Your order is an offer to buy. A contract is formed only when we confirm dispatch. We may decline or cancel an order — refunding you in full — where a product is unavailable, where a price or description was clearly wrong, or where we suspect fraud.

International customers are responsible for import duties and local taxes, as set out in our shipping policy.

Delivery, returns and refunds

Delivery times, charges and lost-parcel handling are set out in our shipping policy. Cancellations, returns and refunds are set out in our return and refund policy. Both form part of these terms.

Care of your saree

Handwoven silk and zari require dry cleaning only. Store your saree folded in a cotton or muslin wrap, away from direct sunlight and damp, and refold it periodically along different lines to avoid permanent creasing. Damage caused by washing, ironing directly on zari, perfume or improper storage is not covered by our return policy.

Intellectual property

All content on this site — photographs, product descriptions, written stories, design and layout — belongs to Ethnic Soul or is used with permission. You may not reproduce it commercially without our written consent.

Our liability

We stand behind what we sell. Where a saree is faulty, wrongly described or not delivered, our responsibility is to replace it or refund you, as set out in our return policy. We are not liable for indirect or consequential losses, such as loss of an occasion, beyond the value of the order. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law.

Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, natural events, strikes, or government action. Where such an event causes a significant delay, you may cancel an undispatched order for a full refund.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Varanasi, Uttar Pradesh.

Changes

We may update these terms from time to time. The version published on this page when you place an order is the version that applies to it.

Contact

Ethnic Soul
Email: ethnic0203@gmail.com
WhatsApp: +91 93546 55110
Varanasi, Uttar Pradesh, India